Tech Support

Here are some conversations that actually happened between help desk people and their customers.

Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly." <BR>
Tech Support: "What does it say?" <BR>
Customer: "Something about an error and non-system disk." <BR>
Tech Support: "Look at your machine. Is there a floppy inside?" <BR>
Customer: "No, but there's a sticker saying there's an Intel inside."

Tech Support: "Just call us back if there's a problem. We're open 24 hours." <BR>
Customer: "Is that Eastern time?"

Tech Support: "Ok, now click your left mouse button." <BR>
Customer: (silence) "But I only have one mouse."

Customer: "Excuse me can I use this disk? It has a hole in it.

Tech Support: "Do you have 3 1/2 inch diskettes?" <BR>
Customer: "No, I only have 3 of them."

Tech Support: "I need you to right-click on the Open Desktop." <BR>
Customer: "Ok." <BR>
Tech Support: "Did you get a pop-up menu?" <BR>
Customer: "No." <BR>
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"<BR>
Customer: "No." <BR>
Tech Support: "Ok, sir. Can you tell me what you have done up until this point?" <BR>
Customer: "Sure, you told me to write 'click' and I wrote 'click'."

Customer: "Now what do I do?" <BR>
Tech Support: "What is the prompt on the screen?" <BR>
Customer: "It's asking for 'Enter Your Last Name.'" <BR>
Tech Support: "Ok, so type in your last name." <BR>
Customer: "How do you spell that?"

Customer: "I received the software update you sent, but I am still getting the same error message." <BR>
Tech Support: "Did you install the update?" <BR>
Customer: "No. Oh, am I supposed to install it to get it to work?"